Telephony Services

In accordance with best procurement practice, EU and UK procurement directives and regulations, KCS, on behalf of the Central Buying Consortium (CBC), created and lead on the national framework for the supply of telephony systems and associated services.

The framework covers all applicable systems and services:

This framework covers the provision of telephony systems and associated services, with both cloud and on-premise options available. It includes (but is not limited to):

  • IP/VoIP telephone systems
  • Call packages
  • Features list (call recording, video conferencing, interactive voice response (IVR), voicemail, paging, tannoy, web portal access and call logging)
  • Connectivity (traditional lines - analogue, ISDN2, ISDN30, SIP lines, broadband - ADSL and fibre to the cabinet, ethernet leased line)
  • Numbering (porting, traditional/geographic, non geographic - 03xx, 08xx, direct dial numbers (DDI)

The framework can be accessed by any public sector organisation such as Schools, Academies, Colleges, Universities, Police, Ambulance & Fire Services, NHS & NHS Trusts and Charities.


How to access the agreement?

Via KCS – Contact us with your requirements and we can guide you through the process.

Via Suppliers – Contact the Suppliers, detailed in the User Guide, directly quoting framework Y18004